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If you cannot find your answer here, please feel free to contact us at (828) 424-7872.

Q:
What is included in my portrait?
A:
The process is a lot of fun and your portrait will turn out great!
1) Choose a background design from a large selection of hand-painted oil paintings.
2) Select a poem from our many choices, pick your favorite bible verse, or use a poem of your own or leave blank if you wish.
3) Select your favorite frame.
4) Select a religious symbol if you wish.
5) Personalize the portrait with the deceased's name and dates of birth and death.
6) Upload one photograph of the person to be in the portrait.

 

 

 
Q:
How many pictures can you place in a portrait?
A: One for the basic price; however, we can make a beautiful collage for an extra charge.  Call us for details.
 

 

Q:
Can I add a poem or wording to the portrait?
 
A:
Yes, we have poems and scripture available. You may also provide your own. You are welcome to send us a poem, quote, scripture, or any wording that you would like if it can fit on the portrait.

 

 

Q:
Is the frame included with the portrait?
 
A:
Absolutely. We hand-pick our frames to match the portrait, but you may choose the color if you wish. We use only premium wood frames that are about 3 inches in width. This adds three inches to each side of the 16x20 portrait. Retail value of the free frame is over $100.00 by itself.
 
Q:
What size is the portrait?
A:
   
Adding three inches to each side for the frame, your total 16x20 portrait size will be about 22x26, perfect for a funeral display or above the fireplace at home. We do have other larger and smaller sizes available.  Please feel free to call us at (828) 424-7872 if you have any more questions about sizes or want a custom size.

 

 

Q:
How soon can I have my finished portrait?
A:
Place your order by noon Monday through Friday and it will ship the same day! If it is a little after noon, please feel free to call and ask if we can still ship it today.  Saturday shipping is available for air delivery only. You must place your saturday order by 8am on saturday morning to ship saturday. We love to help! You will have several choices for FeDex delivery dates and times. Next day delivery is available except on Sunday and in a limited number of areas on Saturday.

 

 

Q:
Do you work from negatives or pictures?
 
A:
Any picture that you can scan and upload we can use. Our process is digital and we accept .jpg, .tiff, .pds, and .bmp. Our preferences are to get a .jpg file . If you scan them in we recommend 600 to 1200 dpi in resolution. We currently do not work with negatives. Need help? Just ask! We are here to help.

 

 

Q:
How do I get the pictures to you?
A:
Send us a .jpg file or scan any picture at 600-1200 dpi in .jpg format. Save the image on your computer desktop where you can readily access and name it. Click on the browse button in the "Personalize and Upload" step of our website. Upload the picture scan that you just saved.  Once you hit "send the image", it is on its way to our artists. It's that simple. Your picture is secure in our system.

 

 

Q:
Should I call you to confirm you received my uploaded order?
 
A:
Yes!  Please call to confirm we received the upload and that the scan was usable, especially when the finished portrait is needed the very next day! Call us at (828) 424-7872

 

 

Q:
What are your terms?
A:
Our terms are pre-pay with Paypal. or call us with your credit card.  We give repeat customers 30 day credit terms. We guarantee 100% satisfaction.

 

 

Q:
What if the photograph I want to send you is damaged or scratched?
 
A:
We understand that some pictures have blemishes, scratches, red eye. We will do all we can to repair these damaged photographs at no charge to you. We are not able to repair blurry pictures. Nothing will leave our studio less than perfect, and we take the extra time to ensure that you receive a quality canvas portrait.

What is your Privacy Policy?

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving our service to your orders. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

The information that we collect will only be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We do not employ third-party companies and individuals.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us. 828-424-7872

 

 
 
 
 
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