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If you cannot find your answer here, please feel free to contact us at (828) 424-7872.

 

Q:
What is included in my portrait?

 

 

A:
The process is a lot of fun and your portrait will turn out great!
1) Choose a background design from a large selection of hand-painted oil paintings.
2) Select a poem from our many choices, pick your favorite bible verse, or use a poem of your own or leave blank if you wish.
3) Select your favorite frame.
4) Select a religious symbol if you wish.
5) Personalize the portrait with the deceased's name and dates of birth and death.
6) Upload one photograph of the person to be in the portrait.

 

 

Q:
How many pictures can you place in a portrait?

 

 

A: One for the basic price; however, we can make a beautiful collage for an extra charge.  Call us for details.
 

 

 

Q:
Can I add a poem or wording to the portrait?
 
A:
Yes, we have poems and scripture available. You may also provide your own. You are welcome to send us a poem, quote, scripture, or any wording that you would like if it can fit on the portrait.
Q:
Is the frame included with the portrait?
 
A:
Absolutely. We hand-pick our frames to match the portrait, but you may choose the color if you wish. We use only premium wood frames that are about 3 inches in width. This adds three inches to each side of the 16x20 portrait. Retail value of the free frame is over $100.00 by itself.

 

 

Q:
What size is the portrait?

 

 

A:
   
Adding three inches to each side for the frame, your total 16x20 portrait size will be about 22x26, perfect for a funeral display or above the fireplace at home. We do have other larger and smaller sizes available.  Please feel free to call us at (828) 424-7872 if you have any more questions about sizes or want a custom size.

 

 

 

Q:
How soon can I have my finished portrait?

 

 

 

A:
Place your order by noon Monday through Friday and it will ship the same day! If it is a little after noon, please feel free to call and ask if we can still ship it today.  Saturday shipping is available for air delivery only. You must place your saturday order by 8am on saturday morning to ship saturday. We love to help! You will have several choices for FeDex delivery dates and times. Next day delivery is available except on Sunday and in a limited number of areas on Saturday.

 

 

Q:
Do you work from negatives or pictures?
 
A:
Any picture that you can scan and upload we can use. Our process is digital and we accept .jpg, .tiff, .pds, and .bmp. Our preferences are to get a .jpg file . If you scan them in we recommend 600 to 1200 dpi in resolution. We currently do not work with negatives. Need help? Just ask! We are here to help.

 

 

 

Q:
How do I get the pictures to you?

 

 

A:
Send us a .jpg file or scan any picture at 600-1200 dpi in .jpg format. Save the image on your computer desktop where you can readily access and name it. Click on the browse button in the "Personalize and Upload" step of our website. Upload the picture scan that you just saved.  Once you hit "send the image", it is on its way to our artists. It's that simple. Your picture is secure in our system.

 

 

 

Q:
Should I call you to confirm you received my uploaded order?
 
A:
Yes!  Please call to confirm we received the upload and that the scan was usable, especially when the finished portrait is needed the very next day! Call us at (828) 424-7872

 

 

Q:
What are your terms?

 

 

A:
Our terms are pre-pay with Paypal. or call us with your credit card.  We give repeat customers 10 day credit terms. We guarantee 100% satisfaction.

 

 

 

Q:
What if the photograph I want to send you is damaged or scratched?
 
A:
We understand that some pictures have blemishes, scratches, red eye. We will do all we can to repair these damaged photographs at no charge to you. We are not able to repair blurry pictures. Nothing will leave our studio less than perfect, and we take the extra time to ensure that you receive a quality canvas portrait.

 

 

 
 
 
 
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